An experienced senior level IT Engineer & Administration, implementation & helpdesk, desktop support experience in Hardware, Software, System & Networking Engineering & strong team lead decision making skills. I would like to work in a challenging environment where I can explore my capabilities & build a successful career as an IT Engineer. I believe that my qualifications and experience are perfect fit for the position of IT Administrator or Engineer.
Installation & facilatate of Desktop, Laptop System to office & Vessel Users, LAN Printer connection also update pathces of windows, Java & antivirus.
To facilitate Projector & Smat TV connection with WiFi internet & printing also to guest/visitor & auditors laptop in meeting room.
Installation & support of Domain Controller also create new user, reset password request & maintain users list as per group policy.
Support & Maitain user request & resolve complain as per assign SLA in Manage Engine Service Desk IT Helpdesk System.
Implement all strategies for all IT operations and supervise efficient working of IT staff and provide PC facility with installation of operating system, antivirus, standard software, Oracle 9i database software and local and network printer for all new employees and also provide support and timely upgrade to all existing computers users of laptop / desktop and server system, printer, scanner, DVR CCTV cameras as per organization standard requirement.·
Manage, install and support of all IT system and network infrastructure, windows server 2008R, windows XP, 7/10 and active directory and configure user’s email in MS Outlook save PST back up, install workstation terminal (WYSE), save and prepare IT inventory reports. ·
Design and execute all IT policies and procedures all IT infrastructure and maintain approved standard software and user’s authentication policy and administer efficient working of all IT installed equipment hardware network system.·
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, reviewing system and application logs and supervising completion of scheduled jobs of junior IT staff.·
Perform daily backup operations schedule in server machine and external hard drive, ensuring all required file system data are successfully backed up to the appropriate media, maintain log file after completion successfully data back up and sent off site as necessary.·
Coordinate with the end user to support of all getting problem related computer system login, printing, software, antivirus, map network drive and logging complain in excel report for sending email to Director Managing Committee on daily basis and manage all IT systems technical issues and resolve it within minimum time line.·
Determine and implement various IT procedures and assist to integrate various processes to new and existing systems and prepare all user specifications and perform tests on all applications according to technical specifications.·
Maintains a high level of technical competence; assists staff in resolving complex technical problems and works with customers to ensure solutions are satisfactory.·
Provides general supervision for IT department assigned function and ensuring the performance of all system and networking services and technology.·
Collaborate with department head and take update of design innovative solutions for all IT related issues and maintain and support all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve all efficiently.
Providing after sale support on Cisco Unified Computing Servers in Configuration and Software/Hardware service also handle sales inquiries related to dedicated and virtual servers, follow up with SME regarding query & provide support of product information. ·
1 Tier Partner enablement on giving them elaborated introduction on Cisco Services portfolio and training them on optimally using the Cisco services portal.·
Working with 1 and 2 Tier partners on assisting them in their contracts renewal.·
Working with 2 Tier partners and Distributors in giving them elaborated introduction of the respective Cisco services portfolio.·
Provide Data Center support as per running product bulletin hardware software system.·
To help & create case through CMT & uCRM with international clients for hardware/software support as per query for multiple sites scenarios with respective applications & solutions coordinate the activities of technical support staff in presales support.·
To generate service request management tool (srm) tickets and work with another cisco tool team and provide resolution within SLA (service legal agreement) to the end customer via jabber, outlook & WebEx.
To provide & help for filling the exception form for UCS server, UCS Director & ACI order to the Cisco Account Manager & Partner Account Manager to validate configuration & quote in CCW tool, Build Price & Sales Force (SFDC) tool. ·
To provide support in Cisco OIP (Opportunity Incentive Program), DRP (Discount Restricted Product) for standard & nonstandard discount for Cisco UCS Server, UCS Invicta (Whiptail) & ACI product to the Customer, partners.& Disti.·
Services and Warranty Support by Cisco at CCW (Cisco Commerce Work Space) tool.·
Handling & resolve cases day to day & update to the customer & partner·
Data processing and analysis and different task as per Management.·
Coordinate & frequently interact for technical & sales support service solution resources with customer’s business requirement.
Perform data backup and disaster recovery in operating system of users & servers. ·
Maintain and administration of computer networks and related computing equipment’s, including computer hardware, software systems & network. ·
Plan, coordinate, implement network security measures in order to protect users data, software.· Operate master consoles in order to monitor the performance of computer systems and networks. · Diagnose hardware and software problems, & replace defective components.·
Perform routine maintenance of user’s machines, Rack Servers, network devices startup & shutdown procedures & maintain records. ·
Install, configure, update of computer’s operating system, hardware, software & network tuning of data base servers also update patch, scanning drives through Symantec antivirus.·
Recommend changes to improve systems and network, determine hardware or software requirements related changes.·
Confer with network users about how to solve existing system problem·
Monitor network performance in order to determine whether adjustments need to be made, to determine where changes will need to be made in the future.·
To provide help & training to the end users to use of MS Outlook, MS Word, MS Excel & internet browsing.To install local & network printer to end user needs and use the information to identify & evaluate system according to network requirements. ·
Analyze hardware, network equipment performance record in order to determine the update need for repair or replacement.·
Maintain logs related to network functions, as well as maintenance & repair records. ·
Research new technology for implement & complete working on new technology recommend to IT director if implementation. ·
Maintain an inventory of new & replaced parts for computer accessories. ·
Coordinate with vendors with company personnel in order to facilitate to purchase. ·
Daily checking of CCTV recording, routers log & report to IT Manager and Director.·
Follow up on daily complains & resolve it by the end users.
Install, support & manage IT help desk, tuning & maintain of operating systems, hardware, software, application also manage all student labs computer, library computers with team work. ·
Install, manage & configure of standard software & outlook emails with PST backup, anti-spam & virus protection setting of user accounts setting of permissions & password from active directory.· Troubleshooting & support of hardware system, network to all faculties and office staff analyzes and resolve problems associated with technical issues.·
Suggesting & providing IT solutions for business & management problems.·
Install & support to all information technology devices & also support to remote desktop Users.·
Assign & configure Static, DHCP TCP/IP dress and sub netting, default gateway & DNS of different classes according to lab & library.·
Routine preventative maintenance of all computer machines & other IT equipment also maintain the record.
Training & necessary technical support to all faculties & office staff users with varying levels of IT knowledge.
Supervise student computer labs & help desk technicians. ·
Working closely with other departments & collaborating with other IT staff planning & implementing future IT developments and undertaking project work.·
Manage & help to other departments of building facility including HVAC, office & telecom equipment.· Manage DVR camera, Dell Rack Servers, desktop/ laptop computer, Win XP, Win Vista and Microsoft office products.·
Coordinate with vendors to purchase new IT equipment & warranty & non-warranty of computer machines.Install new software patches / upgrades system as respond to user request & management approval. ·
Follow up & resolve daily end users complain & update in file & send by email to IT Manager.
Completed Certificate of Applied Machine Learning: Ensemble Learning from LinkedIn Learning
Completed Certificate of System Administration:Backup and Recovery from LinkedIn Learning dated on 3/14/2022.
Completed online certificate for Firewall from Great Learning Academy.
Completed online certificate for Cloud Foundation from Great Learning Academy.