i'm working remotely , but I'm live in Muscat,Oman
Work Experience: IT SYSTEM SUPPORT, MAPNA (Feb 2019 - Dec 2020)
As an IT System Support at MAPNA, I played a pivotal role in ensuring the smooth operation of the organization's IT infrastructure. In this position, my key responsibilities included:
1. Troubleshooting and Technical Support: I provided efficient and effective technical support to end-users by troubleshooting hardware, software, and network issues. I quickly identified and resolved problems, minimizing downtime and ensuring continuous productivity.
2. Systems Maintenance and Upgrades: I conducted regular maintenance and updates on computer systems, servers, and network devices to maximize performance, security, and reliability. This involved monitoring and auditing systems, applying patches, upgrading software, and addressing vulnerabilities.
3. Help Desk Management: I managed the IT help desk, responding to support requests, tracking incidents, and resolving issues in a timely manner. I ensured excellent customer service by promptly and professionally addressing user concerns and inquiries.
4. Documentation and Training: I created and maintained technical documentation, including system configurations, troubleshooting guides, and knowledge base articles. I also conducted training sessions to enhance end-users' IT literacy and promote self-help solutions.
With my exceptional technical skills, commitment to customer satisfaction, and ability to adapt to evolving technologies, I significantly contributed to maintaining the efficiency and reliability of MAPNA's IT infrastructure.
As a NETWORK professional at the Governorate of North Khorasan from January 2015 to February 2021, I held several key responsibilities that allowed me to excel in the role. One of my primary duties was managing and maintaining the overall network infrastructure, ensuring its smooth operation and troubleshooting any technical issues that arose. I was responsible for configuring and maintaining network devices, such as routers, switches, and firewalls. Additionally, I oversaw network security protocols, ensuring the protection of sensitive data and implementing necessary measures to prevent unauthorized access.
Furthermore, I conducted regular network audits to assess performance and identify any areas for improvement. This involved analyzing network traffic patterns and optimizing network resources to enhance efficiency. I also collaborated with cross-functional teams to design and implement network upgrades or expansions, ensuring seamless integration with existing systems.
My role also involved providing technical support and training to end-users, assisting them in resolving network-related issues and promoting efficient utilization of network resources. I maintained thorough documentation of network configurations, installations, and troubleshooting procedures.
Throughout my tenure, I consistently demonstrated strong analytical skills, problem-solving abilities, and a proactive approach to network management.