To steer & manage IHF-CSD team, ensuring maximisation of approvals within group control structures, the collection of outstanding receivables, escalation of overdue payments & responsibility for legal challenges to defaulting customers. In addition to this, the overall strategic management of the various logistic teams across both Automotive & Non-Automotive divisions. Recommendations for loan approvals, recovery of overdues, credit control, customer service, interaction with internal & external teams & manage day-to-day business.
Hire Purchase car Sale: Recommendations for management approval, ensuring funding is provided to customers with appropriate financial profiles. Arrange approvals with IHF & OMASCO management to increase penetration of customer base into IHF products & bring max revenue for the company.
Debt collection: Manage and monitor overdue collection across OMASCO Vehicle Finance Division. Submitting report and feedback to management on periodical basis. Co-ordinate with lawyers and other legal department for fast recovery of debts.
Outside Finance/Bank deals: Coordinating with Sales and Finance for approval and collection. Make sure loan balance are recovered on times by rigorous follow-up with Sales and Bank/Finance companies.
Managing vehicle Finance Division: Active involvement in heading day to day activities of the Department with co-ordination with Management and subordinates.
Management feedback: Submit reports to management periodically on sales, collection, and overdue trends branch visit etc...
Customer Satisfaction: All customer grievances/complaints are solved immediately upholding company policy and by involving management wherever necessary
To provide guidance & strategy for the logistics elements of the Auto & non-automotive divisions within OMASCO. Overall responsibility of the logistics delivery chain, ensuring support levels are appropriate to the divisional & customer expectations. All warehousing & logistics areas to be operated at optimum levels, with all required certification in place at all times.
The role acts as the focal point to continuously promote the improvement of Customer Service in Honda. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”. The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
1. Strong English communication skills
2. 5 years’ experience in credit control and management
3. Strong mathematical approach
4. Proactive, hardworking, motivated approach
5. An understanding of ERP systems such as SAP would be advantageous.
6. Expertise on all matters relating to marketing, public relations and communications.
7. Experience of handling a similar role at an appropriately senior level
8. Experience handling similar position preferably in Finance
9. Appropriate level of education, befitting the role requirements
10. Experience of working with multi-cultural teams, with an open, motivational management style
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