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Service Technician - Air Conditioners - OMASCO - Oman Job in Oman
Al Futtaim Private Company LLC , Oman

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Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Jan 27, 2021
Last Date
May 30, 2021
Location(s)

Job Description

JOB PURPOSE:
The objective of this position is to supervise the service calls of multiple location through subcontractors and in house teams. The purpose of the role is to ensure the best industry practices to be followed while getting the job card attended and also to get completed in stipulated time period.

KEY RESPONSIBILITIES
DESCRIPTION
• Issuing service calls to various subcontractors / In-house teams
• Communicating with the customers at every stage of the Job Card.
• Following-up with vendors / teams for timely completion.
• Arranging spare parts as per vendor / team’s requirement
• Raising Purchase Request and following up for non-available spare parts.
• Attending critical / VIP customer complain personally.
• Effectively utilisation of teams in the given territory.
• Attending all complains without any escalation beyond self.
• Ensure the JC closing in system within the stipulated time period.
• Ensure the billing of completed JC immediately.
• Weekly reviewing of open JC and report to Service coordinator with remarks.
• Raise the alarm for epidemic failures with OEM
• Maintaining healthy relation with sales team
• Updating Job card status with sales team if require.
• Periodic dealer visits and submitting the report.
• Clearing the sub-contractors invoices in time.
• Reviewing sub-contractors performances monthly along with Service coordinator.
• Monitoring, Controlling and Guiding Subcontractors for completion of Job Card.

Job Specification

Minimum Qualification, Experience, Skills and Knowledge:
• You have Air conditioning Refrigeration Diploma
• Minimum 6-10 years of experience in trouble shooting and consumer service field.
• You have knowledge in Split/ Cassette/ Ducted / VRF / Package type Air-conditioners with trouble shooting.
• Good Knowledge on Washing machine / Water Cooler / Refrigerator will be added advantage.
• Good Communication in both Arabic & English
• You should be familiar with SAP, MS Office
• You should have good customer handling skill
• You Should have valid Oman Driving License.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now »

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates