As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
Associate Rider Trainer
Role Summary:
Act as a Chief Training Officer CTO for thousands of Talabat Riders across multiple cities in UAE. Set-up the team, SOPs and get an opportunity to build it your own way. Overall goal is to have happy rider and happy customer.
What on Your Plate?
Responsible for onboarding of new riders and reboarding of existing riders
Responsible for training and retraining of riders about internal SOPs and new features/policies
Build training SOPs and metrics to measure rider performance and compliance
Documenting all training activities
Assessing the effectiveness of training through surveys/feedback
Groom rider quality (behavior, appearance, professionalism, presentational etc)
Setting up a performance improvement plan to improve performance of low performing riders
Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
Reduce rider complaints originating from customers
What did we order
Bachelor's Degree
3-4 years of experience as a training professional
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
Influencer and a negotiation with good public speaking and presentation skills
People management skills: Experience of managing bigger group of people