Associate Rider Trainer

Associate Rider Trainer
Talabat, Oman

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Jan 18, 2021
Last Date
Feb 18, 2021
Location(s)

Job Description

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What's On Your Plate?

Associate Rider Trainer

Role Summary:

Act as a Chief Training Officer CTO for thousands of Talabat Riders across multiple cities in UAE. Set-up the team, SOPs and get an opportunity to build it your own way. Overall goal is to have happy rider and happy customer.

What on Your Plate?

Responsible for onboarding of new riders and reboarding of existing riders

Responsible for training and retraining of riders about internal SOPs and new features/policies

Build training SOPs and metrics to measure rider performance and compliance

Documenting all training activities

Assessing the effectiveness of training through surveys/feedback

Groom rider quality (behavior, appearance, professionalism, presentational etc)

Setting up a performance improvement plan to improve performance of low performing riders

Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager

Reduce rider complaints originating from customers

Job Specification

What did we order

Bachelor's Degree

3-4 years of experience as a training professional

Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.

Influencer and a negotiation with good public speaking and presentation skills

People management skills: Experience of managing bigger group of people

Job Rewards and Benefits

Talabat

Food & Beverages - Rawalpindi, Pakistan
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