IT Support Specialist
Spearas, Oman

• Provide IT support across all company "MICO" locations
• Provide proactive rather than reactive services
• Comply with all established process and procedures
• Serve as first point of contact for all IT issues through IT call center within define SLA.
• Perform end users support for all IT related issues within a defined SLA
• Prepare and deploy new computers, new mobile phones and install applications using the existing imaging and packaged applications processes
• Provide virus monitoring, remediation, and OS/application patching support
• Provide end users training
• Capable of installing and commissioning print/scan devices on file and print servers per established process and procedures Perform preventative maintenance on all IT hardware to include printers, projectors, VTC, and phones
• Maintain and control IT equipment inventories
• Configure and maintain new hardware for end users
• Ensure proper logging and tracking of user problems using the established IT ticketing systems
• Maintain documentation for IT equipment, spares, and configurations
• Participate in the 24/7 off-hours rotational emergency support while in the office shift
• Provide 24/7 IT support for the MICO fields while on the rotational shift
• Monitor all IT systems in the field for availability and health
• Perform field infrastructure maintenance on regular basis
• Track IT equipment warranty status

• Bachelor degree in Computer Science, Engineering or related fields with 4+ Years of relevant experience or diploma in the related field with 6+ years of relevant experience in supporting PCs/user support in medium to large corporations
• Demonstrated 4 years of experience working in oil and gas industry supporting critical operations
• Excellent computer skills and hands-on experience with Microsoft Windows Operating systems and Office software products
• Good problem-solving techniques and conflict resolution, proven training in this area required or should be attended after
• Excellent customer service skills
• Strong communication and organization skills and the ability to work efficiently in a team environment with minimum supervision and customer service focus
• Strong written and verbal communications skills (English)
• Basic understanding of imaging, internet, telecommunications, and graphics software
• Ability to work on rotation is required
• Positive attitude and willing to undertake all kinds of responsibility related to job profile
• Valid Omani driver's license and travel to interior locations will be required.

Job Rewards and Benefits