The Operations Manager at ProgressSoft Oman is responsible for leading the operation and functional units by managing the day-to-day and overall strategic company operations with clients and prospects for contractual, financial, and strategic roadmaps for both new projects and running systems. The Operations Manager reports to the Country Manager and Chief Operations Officer (COO) and assures providing timely reporting of projects, operations and services progress reports and updates.
Planning and Development:
- Plan, develop and review company's operational initiatives, objectives, policies, procedures and methods.
- Execute strategies for daily, weekly, monthly, quarterly and yearly operations on projects.
- Manage capacity planning and resources allocation with development teams and handling monthly resources planning for projects and services.
- Manage capacity planning in coordination with Country Manager and COO to secure continuity of services and projects delivery for ProgressSoft Oman.
- Support in ProgressSoft business expansion and align with the business team for building business roadmap and planning activities.
- Manage Cash-in forecasting based on ProgressSoft signed agreements, maintenance contract, change requests and purchase orders with Customers versus actual delivery and invoicing milestones.
Clients:
- Mange Key Strategic Projects and Customer Engagements.
- Review and manage all clients’ agreements not limited to renewals, licensing, support contracts, SLAs etc.
- Overlook and accountable for timely execution of all projects with clients while maintaining quality of work and customer satisfaction.
- Ensure thorough follow-up of all projects phases while ensuring risk assessment and risk management.
- Manage ProgressSoft customers’ accounts in coordination with the Country Manager and COO to ensure Customers satisfaction in terms of high-quality projects and professional services delivery.
- Manage all clients’ relationships and ensure meeting client strategic goals and aligns internal teams to meet and support client roadmaps.
- Ensure project changes, updates, upgrades and improvements with clients are timely aligned with development team capacity and delivery.
Operations:
- Establish and monitor operations compliance with policies and procedures.
- Oversee productivity objectives and manage the achievement of quarterly and annual productivity plan objectives.
- Assist with performance development and measure job performance and reporting.
- Identify change initiatives for improved operating efficiency.
- Monitor timely invoicing of projects and services invoicing with Customers and handling necessary follow-up to manage timely settlement of due invoices.
- Deliver weekly reports on the status of all projects to the Country Manager and COO.
Anticipated Qualities
- Self-initiation with a proactive mentality and know-how-to-know skills.
- High level of performance, especially under pressure.
- Detail-oriented and highly organized.
- Excellent follow-up skills.
- Accuracy and attention to details.
- Proficiency in Arabic/English written and verbal communication.
- Experience in Banking industry and IT operations.
- Highly motivated and able to influence and motivate others.
- Ability to work in effective collaboration with technical, finance and business teams to ensure integrated approach.
- Knowledge of Project Management Institute methodologies and standards. Project Management Professional.
- Sound judgment in executing plans and achieving future goals.